Home  |  Affiliates & Partners  |  Solutions & Products  |  Support & Downloads  | 
   Site Search:

     The Company

     The Solutions

     Domain Search

   Information for:

     Industry Peers







     Cultural Awareness
       Initiative (CAI)

     Corporate Position

     Year-End Promotion

iClient FAQ

General   |   Troubleshooting


1) What is iClient?
iClient is a free Windows plug-in that enables the resolution of multilingual domain names and e-mail addresses. Upon installation, you can access websites using multilingual domain names and also send/receive e-mail using multilingual e-mail addresses.

2) What does it do?
iClient enables people to use domain names and e-mail addresses in their language of choice. It allows users worldwide to access websites using multilingual domain names registered with VeriSign Global Registry Services and i-DNS.net International.

In addition, it also supports i-EMAIL.net's multilingual e-mail address services and the popular web-mail services listed here.

3) What languages does it currently support?
iClient supports all legacy encoding standards, including GBK, BIG5, Shift-JIS, EUC-KR, ISO-8859 standard (used in European and Middle East) and Windows CodePages (used in localized Windows 3.1 and 95 system), UTF-8 (used in Windows 98/2000/ME, Internet Explorer, Netscape 6) and various others ASCII-Compatible Encoding such as RACE, DUDE and UTF-8.

Please see here for a full listing of supported languages and encoding. After installation, iClient periodically checks for updates.

4) What are its system requirements?
iClient runs best on a computer with a Pentium processor or equivalent.

It is compatible with Windows 95, 98, ME, NT, 2000; runs on commonly used browsers like Internet Explorer (4.0 and later), Netscape Navigator and e-mail programs like Eudora, Netscape Messenger, Microsoft Outlook, Outlook Express and Foxmail.

5) In what situations do I need to use iClient?

You will need to run iClient anytime you wish to:
  • Access a website with a multilingual (non-English character) domain name (URL); or
  • Send/ receive mail with non-English e-mail addresses.

6) How and where do I get it?
Download your free copy of iClient here.

Alternatively, you may also try the following links:
  • http://www.i-email.net/iClient/iClient_download.html
  • http://we-multilingual.com/iclient/download.html
  • http://www.verisign-grs.com/idn/client/

7) How do I use it?
After installation, your computer will automatically run iClient each time you start your system. The iClient logo in your system tray will respond to either a right-click of your mouse or a left-click.

Detailed Usage Guides on iClient support for multilingual domain names and e-mail addresses are available at http://www.i-dns.net/support_download/downloads/iClient/iClient_usage.html

8) How do I uninstall it?
If you ever find it necessary to uninstall iClient, simply click the start button on your taskbar, select Programs -> i-DNS.net -> Uninstall iClient. This will automatically uninstall the iClient.

Please note that after you have uninstalled the iClient, you will no longer be able to resolve multilingual domain names and e-mail addresses.

9) How do I re-install it?
As the iClient file is saved on your computer, to re-install the iClient, simply double-click the iClient.exe that you first downloaded from the Internet.

10) How do I upgrade my iClient?
To upgrade your iClient, right click on the iClient icon on your system tray and select 'Upgrade iClient'.



1) I cannot get to the website I want!
Assuming that the website that you want is already using a multilingual domain name, check that the encoding that you have selected in the iClient is the same as the encoding that you are using to type in the URL bar. Remember that the encoding selected must be the same as the encoding that you are using.

2) What is an encoding?
An encoding is the method of mapping characters to a set of values. This allows the computer to understand the language that the user is using as an input method. Examples of encoding are GB and Big5 for the Chinese language, JIS, SJIS and EUC for the Japanese language and KSC5601 for Korean.

3) How do I choose my encoding type?
Left-click on the iClient icon on the taskbar and select the correct encoding for your use.

Note for Windows 2000 users:
  • Choose the default language under regional language. For example, a Chinese user
     has to include either simplified or traditional language in the regional setting.
  • Go to Control Panel -> Regional Settings -> General -> Language settings for the
     system. Select from the list of languages, and check the language that is to be

4) iClient does not seem to work on my Windows 95.
If you are using Windows 95 SR1 and see a message that states, "A required .DLL file, WS2_32.DLL, was not found", please follow the instructions on Microsoft Windows Product Page here to upgrade your Winsock version. This enables your Windows 95 to use iClient on Internet Explorer version 4 and above.

5) Where can I download the latest version of Microsoft's Internet Explorer?
You may do so from by following the links on Microsoft's Windows Update Page here.

6) How do I input other languages in my URL/e-mail address bar?
To be able to type in other languages, you will require an input method. Windows 2000 has an in-built input method that comes with the installation of the language pack.

If you are using Windows 98, you will require a separate input method such as NJStar, which is available for download at www.NJStar.com.

Back to top

Download iClient
Installation Guide
Usage Guide
Flash Demo
Release Notes
Bug Report

   About i-DNS  |  Contact